Shipping & Return Policy
SPORTHAUS COLLECTION SHIPPING POLICIES
Bill & Paul's and Beyond offer three levels of shipping service for domestic orders. Please note that express delivery is available only in the continental U.S. Additional charges may apply to items shipped to Alaska and Hawaii. If additional charges apply you will be contacted for verification and approval before your order is shipped. Most orders are shipped within 24-48 hours (M-F) after they are received.
Orders placed after 2pm Eastern time will be shipped the following day. We are unable to ship Saturdays or Sundays so orders received after 2pm on Friday will ship the following Monday.
INTERNATIONAL ORDERS
billandpauls.com and Beyond cannot process orders using shipping or billing addresses outside the US. We also do not offer shipping for phone or e-mail inquiries to addresses outside the US.
SHIPPING COSTS:
- IN-STORE PICK-UP No charge. These orders require 1 hour to receive and process before pick-up.
- Standard $10.95 (for orders under $100)
- Second Day $34.95*
- Next Day $54.95*
* Carriers do not offer expedited shipping options to addresses located within 6 hours drive time of Grand Rapids. If you've selected this option and the service is not available, we will correct the shipping and send your items via ground shipping. Items typically arrive within 2 days.
OVERSIZED ITEMS
Shipping kayaks, car racks, SUP Boards and other oversized or heavy items may require additional charges. If additional charges apply to your order, you will be contacted for verification and approval before your order is shipped.
Local Delivery Available:
We offer $50 delivery of oversized items within 10 miles of Bill & Paul's. Many of these items are not available for purchase through our webstore so please call us for more information.
SPORTHAUS COLLECTION RETURN & EXCHANGE POLICY
Trust Your Gear. Trust your Source.
We want you to be confident with your purchase from us. Bill & Paul's and Beyond accept returns and exchanges at either retail store, regardless of purchase location, as well as through the mail (see Vendor Warranty Claims for repairs). All returns and exchanges must have a valid receipt less than 30 days from purchase from either Bill & Paul's or Beyond.
When you mail an item to us please include a note with your name, return address and phone number. Tell us what you are sending, why you are sending it and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance and send it to:
Bill & Paul's Sporthaus
Returns Department
1200 East Paris Ave SE
Grand Rapids, MI 49546
Remember that all sale items are sold as "Final Sale" and are not returnable for refund or credit.
Questions? call us 1-616-458-1684 or email customerservice@billandpauls.com.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example, we work to protect the security of your Personal Information during any transmission of same by using Secure Sockets Layer (SSL) software, which encrypts information you input.
